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    Retrieve My PIN

    *Only two of the four items are needed to retrieve the PIN

    Request Trash, Recycle Container
    The City of Phoenix Solid Waste Fee will increase by 2% beginning January 2026. This annual inflationary increase was approved by the City Council. The approved rate increase ensures solid waste services continue to be provided efficiently and cover the operational costs associated with the solid waste program for all rate-paying customers. To learn more about the fee increase, please visit our Terms and Conditions.


    Holiday collection

    Same-day service has simplified holiday trash and recycling collection.  Residents only have to remember changes on three holidays: Thanksgiving Day, Christmas Day and New Year's Day.   View how collection is impacted during these three holidays.  If you have a question regarding holiday collection, email us or contact PHX Customer Services at 602-262-6251.

    Solid Waste Fees and Billing

    The monthly residential solid waste service fee is on your monthly city services bill. It includes weekly trash and recycling collection and disposal, container repair and replacement, dead-animal pickup, and enforcement. The fee also includes other environmental programs. The solid waste fee begins when your water service is started. It ends when water service is discontinued. For more information on service and current rates, visit Solid Waste Rates | City of Phoenix.

    Proper Container Placement

    reminder - containers must be placed at curbside by 5:30 a.m.

    • Containers must not interfere with pedestrian or vehicular traffic.
    • Bag and securely tie any trash that goes into the trash container.

    For more information, call PHX Customer Services at (602) 262-6251 or email at solid.waste@phoenix.gov. Or visit the website at www.phoenix.gov/publicworks

    Resident Enhancement Feedback


    We appreciate your feedback on the look/feel of myPHX311!

    For questions or issues with city services, please call the myPHX311 Contact Center at 602-262-3111.


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    The PIN protects your privacy, prevents unauthorized access to your account and allows you to access your account information using our automated phone system and PHX Pay Online.

    Repair or Replace Container

    Missing/Found Container

    Request Additional Container

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    Remove Container

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    Report a Missed Collection

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    Exchange Container Size (Say R&R)

    Enroll in Green Organics

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    Green organics containers have fee of $5 per container requested. This will be added to your current monthly service fees.

    Service Address Information

    If the address that populates below is not the intended service address, please call 602-262-7251 for personalized assistance.
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