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    *Only two of the four items are needed to retrieve the PIN

    City of Phoenix PIN Lookup



    Holiday collection

    Same-day service has simplified holiday trash and recycling collection.  Residents only have to remember changes on three holidays: Thanksgiving Day, Christmas Day and New Year's Day.   View how collection is impacted during these three holidays.  If you have a question regarding holiday collection, email us or contact PHX Customer Services at 602-262-6251.

    Solid Waste Fees and Billing

    The monthly residential solid waste service fee is on your monthly city services bill. It includes weekly trash and recycling collection and disposal, container repair and replacement, dead-animal pickup, and enforcement. The fee also includes other environmental programs. The solid waste fee begins when your water service is started. It ends when water service is discontinued. For more information on service and current rates, visit Solid Waste Rates | City of Phoenix.

    Proper Container Placement

    reminder - containers must be placed at curbside by 5:30 a.m.

    • Containers must not interfere with pedestrian or vehicular traffic.
    • Bag and securely tie any trash that goes into the trash container.

    For more information, call PHX Customer Services at (602) 262-6251 or email at solid.waste@phoenix.gov. Or visit the website at www.phoenix.gov/publicworks

    Resident Enhancement Feedback


    We appreciate your feedback on the look/feel of myPHX311!

    For questions or issues with city services, please call the myPHX311 Contact Center at 602-262-3111.


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    Contact Information

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    Must be the main account holder on the city services account
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    Associated with your city services account
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    Associated with your city services account
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    Used to register with PHX Pay Online (if different from the email address you listed above)

    Account Information

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    The PIN protects your privacy, prevents unauthorized access to your account and allows you to access your account information using our automated phone system and PHX Pay Online.

    Service Address Information

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    Additional Information

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    This information is used to validate your account
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    This information is used to validate your account
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    If multiple months, please list.
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    To ensure prompt assistance, please provide the following details in the comments area:
    1. Are you able to access our website: https://www.phoenix.gov
    2. Are you able to provide me with your IP address? A good way to get this is to go to http://IPChicken.com and send me the IP address that is displayed on the site.
    3. Are you able to document the steps that you go through and where the error or access problem occurs?
    4. Are you able to send a screen capture of any errors that you receive when attempting to login or make changes? (jpg and pdf formats only)

    Please provide additional details regarding the issue you are experiencing

    Device Information

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