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*Only two of the four items are needed to retrieve the PIN

Phone Number

Last Payment Amount

Month/Year your city services were established

Please attach the Landlord/Tenant Transfer of Services Agreement at the bottom of this form.
The landlord / tenant agreement
- Must be signed
- Signature must be owner of the property
- Must have City Services account number on the document
- Must be notarized

Please submit the Letter of Credit at the bottom of this form.
Please note, the document has to be in non-edited format such as PDF. Photographs of documents are not acceptable.

Please attach the Letter of Authorization at the bottom of this form.
The Letter of Authorization
- Must be on company letterhead
- Include the authorized personnel to add or remove
- A list of the additional authorized contacts
- Must include current PIN
- PIN to be used / changed to
- Must be signed and dated

Please attach the Lease or Deed at the bottom of this form.
- Lease
  - Who the parties are (i.e. Lessee, Lessor, Landlord)
  - Description of the premises being leased
  - How long the arrangement will last (i.e. terms of lease, month-to-month, 6 month)
  - Both parties’ signatures
  - Dated
- Deed
  - Type of Deed/Ownership type (i.e warranty, quitclaim)
  - Ownership conveyance
  - Lot Number, Section, Township, Range
  - Signature of owner
  - Dated
  - Notary Stamp and Seal

Please attach the Property Management Agreement at the bottom of this form.
The Property Management Agreement must
- Outlines the responsibilities of the property manager or management team (i.e. maintenance, repairs, fees, advertisement of property);
- Responsibilities of Owner;
- Contact Information for both parties;
- Dates in which agreement is effective;
- Signatures for both parties of agreement

Please attach the documentation at the bottom of this form.
- The documentation can be a marriage license, divorce decree or court document

Please attach the Death Certificate at the bottom of this form.
Please note, the document has to be in non-editable format such as PDF. Photographs or screen-captures of documents are not acceptable.

Each year, sewer fees are recalculated and become effective each July based on a percentage of the average water used during January, February, and March billing periods. The standard sewer fee calculation includes a standard deduction for outdoor water use during those months. A sewer fee review above the standard calculation may be considered for the following conditions: large land watering, leaks and/or pool fills during the January, February, or March billing periods.
All requests for a Sewer Fee Review must be submitted within 60 days from the July bill date.
Requests received more than 60 days of the July bill date shall not be eligible for review. Pursuant to PCC 28-35, exceptions will not be granted. Review requests may be submitted prior to the July billing period. One (1) Sewer Fee Review form must be filled out per account.
Please submit documentation to support your request for sewer fee review. Please note, any additional documentation must be in non-editable format such as PDF. Photographs or screen-captures of documents are not acceptable.
Please attach a receipt showing repair costs when submitting a Sewer Fee Review for a Leak.

City Code 28-35(C) allows the customer an opportunity to request a review of their sewer charge by installing a separate water meter on a line from which water does not enter the sewer system. The calculation of that user’s sewage discharge volume will not account for the metered water delivered to this water line.

It is the responsibility of the customer to have cooling tower intake and bleed-off sub meters installed.

Please submit the Tax Exempt Letter at the bottom of this form.
Please note the document has to be in a non-edited format such as a PDF. Photographs of documents are not acceptable.

The Bankruptcy documents must include the filing date, case number, chapter filed, debtors name, what state filed in, and the City Services account numbers associated to the bankruptcy

Incentive approval will be based on funds availability
Only two toilets per premise may be submitted for incentive per calendar year
*$75.00 per toilet and up to a maximum of $150.00 per premise per calendar year
Provide make/model of new toilet with matching receipt (make/model must be on the EPA list, see below)
*For a list of EPA approved toilets go to WaterSense Product Search (epa.gov)
**For more information on EPA Requirements go to Residential Toilets | US EPA
Submit one of each of the following documents, naming them with the appropriate keyword given in parentheses:
1. A W-9 Form (W9) in PDF format
2. An Affidavit of Lawful Presence Form (affidavit) in PDF format. Ensure the name on the form matches the name on the ID exactly. Fill out only one form of ID.
3. A copy of the ID used for the Affidavit (identification)
4. A photo of the gallons per flush of the old toilet showing it is at least 3 gallons per flush or date stamp showing it was made prior 1994 (old). See Tutorial for locating gallons per flush or date stamp
5. A photo of the new toilet installed (new)
6. A copy of the receipt (receipt). Receipt date must be within the last 60 days.

Incentive approval will be based on funds availability
Only one smart irrigation controller Incentive can be granted every ten years
*$75.00 per Smart Irrigation Controller up to a maximum of $75.00 per premise, per ten years
Provide make/model of new smart controller with matching receipt (make/model to be on the EPA list of approved controllers, see below)
*For a list of EPA approved Smart Irrigation Controllers go to WaterSense Product Search (epa.gov)
**For more information on EPA Requirements go to WaterSense Labeled Controllers | US EPA
Submit one of each of the following documents, naming them with the appropriate keyword given in parentheses:
1. A W-9 Form (W9) in PDF format
2. An Affidavit of Lawful Presence Form (affidavit) in PDF format. Ensure the name on the form matches the name on the ID exactly. Fill out only one form of ID.
3. A copy of the ID used for the Affidavit (identification)
4. A photo of the old controller showing make and model (old).
5. A photo of the new controller installed (new).
6. A copy of the receipt (receipt). Receipt date must be within the last 60 days.

W-9 form

Incentive approval will be based on funds availability
Incentive amount is $2 per square foot of grass removed
No pools, water features or bare soil are allowed in the area of grass removal
Please agreee to the terms and conditions for residential grass incentives
Submit one of each of the following documents, naming them with the appropriate keyword given in parentheses.
1. A W-9 Form (W9) in PDF format
2. An Affidavit of Lawful Presence Form (affidavit) in PDF format. Ensure the name on the form matches the name on the ID exactly. Fill out only one form of ID.
3. A copy of the ID used for the Affidavit (identification)
4. A Project Description Form (description)
5. Two photos from different angles of the area of grass removal showing existing grass condition (angle 1, angle 2). Grass removal area must be at least 75% density of live, healthy grass for the incentive.
6. An aerial image depicting the area of grass removal with an estimate of the square footage of grass to be removed (aerial). Use the City's Square Foot Measurement Tool, and print the document to PDF. Watch our How To Video.

Warning

Flood irrigation alone does not qualify for sewer fee review.

Warning

Please sign in to submit a conservation incentive request.

Sewer Fee Review

Holiday collection

Same-day service has simplified holiday trash and recycling collection. Residents only have to remember changes on three holidays: Thanksgiving Day, Christmas Day and New Year's Day. View how collection is impacted during these three holidays. If you have a question regarding holiday collection, email us or contact PHX Customer Services at 602-262-6251.

Solid Waste Fees and Billing

The monthly residential solid waste service fee is on your monthly city services bill. It includes weekly trash and recycling collection and disposal, container repair and replacement, dead-animal pickup, and enforcement. The fee also includes other environmental programs. The solid waste fee begins when your water service is started. It ends when water service is discontinued. For more information on service and current rates, visit Solid Waste Rates | City of Phoenix.

Proper Container Placement

reminder - containers must be placed at curbside by 5:30 a.m.

Containers must not interfere with pedestrian or vehicular traffic.
Bag and securely tie any trash that goes into the trash container.

For more information, call PHX Customer Services at (602) 262-6251 or email at solid.waste@phoenix.gov. Or visit the website at www.phoenix.gov/publicworks

Resident Enhancement Feedback

We appreciate your feedback on the look/feel of myPHX311!

For questions or issues with city services, please call the myPHX311 Contact Center at 602-262-3111.

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